BY BOOKING A RESERVATION WITH US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO OUR POLICIES.
Our policies are subject to change without notice. In the event of any conflict, the policies listed here on our website shall be deemed the most current and in effect.
CANCELLATIONS, REFUNDS, and RESCHEDULE CREDITS:
All cancellation and refund requests must be made in writing by replying to the original confirmation email. For the purposes of this policy, the day of arrival is counted as one of the days.
The cancellation policy varies by the rate promotion chosen at the time of booking, and full payment is required at the time the booking is made.
Rate promotions labeled “NONREFUNDABLE” may not be refunded or rescheduled and you are responsible for the full amount of the reservation from the moment the booking is made.
Rate promotions labeled “FLEX RATE” may be refunded up to 14 days before arrival, subject to a 5% ($50 min.) refund processing fee, or you may request a reschedule credit with no fee up to 7 days before arrival.
Rate promotions labeled “MOST FLEXIBLE” may be refunded or rescheduled up to 24 hours before arrival, subject to a 10% ($100 min.) refund processing fee within 14 days of arrival, or a 5% ($50 min.) refund processing fee anytime up to 14 days before arrival.
All refunds incur a refund processing of at least 5% ($50 min.), regardless of the reason, to cover fees charged by banks to provide the refund–these bank fee costs are passed on to you. Reschedule credits expire 12 months after the date of arrival on the original reservation, and must be used or forfeited within that time period.
No refunds will be provided within 14 days of arrival. No refunds are provided to guests who arrive late or depart early, including those who opt to add the early check-in and/or late check-out options. You are responsible for the full amount of your stay beginning 14 days before your scheduled arrival date. No refunds or reschedule credits will be offered for promotions labeled “nonrefundable”.
NO CHILDREN UNDER 10:
We are NOT able to accommodate babies, toddlers, or children under the age of 10. Well-behaved children of 10 years or older may be accommodated. All children are counted as room occupants. All children must be accompanied by an adult while on the property. We reserve the right to turn away anyone violating the policy by bringing a child in excess of the occupancy of the room and/or without prior notification and permission from us. Should a child or extra occupant be permitted to remain, an extra person charge will be applied to the card on file. Refunds will not be provided.
Pets are charged a non-refundable fee per pet/per night. No more than two pets allowed per room. Pets are permitted in guest rooms specified as “Pet Friendly” only. Unauthorized pets will be charged accordingly or turned away. Only pets of registered overnight guests are allowed on the property.
Pets must be leashed at all times except inside your room and in designated enclosed Pet Areas. Pets must not be left unattended on the property except when securely crated inside your room. Pets are only permitted on pathways to and from the Pet Areas, on the main lawn overlooking the water, in the parking area, on Wildflower Lane, and on the public roads around the inn. Pets are NOT permitted in the Lobby, garden beds, areas off of pathways, beyond the fence overlooking the water,or near other rooms or buildings. Dogs MAY be taken off leash inside designated enclosed Pet Areas while accompanied by you. Cats MUST remain inside a crate/carrier or on a leash at all times outside your room. If you request Housekeeping, your pet must not be inside your room between 11am and 2pm.
You are responsible for immediately cleaning up after your pet and discarding securely bagged pet waste in designated receptacles. Failure to do so may result in a pet cleaning fee of at least $100. We provide a protective bed cover/blanket, colored pet/mud towels, pet paw wipes, a water bowl, spill mat, and pet waste bags. You must provide all other pet supplies. Significant pet hair or dirt on white bed linens and towels or room furnishings will result in a pet cleaning fee of at least $100 charged to your credit card on file. Any additional cleaning or repair costs will be charged even if they are discovered following your departure. Your pet must have up-to-date vaccinations and be free of fleas or parasites. If your pet causes an infestation, a $500 Pest Control fee will be charged. Excessive barking or aggressive behavior, must be brought under control to ensure other guests are not disturbed. If you fail to do so, arrangements must be made immediately to house your pet elsewhere at your own expense.
Your pet may encounter dogs, deer, horses, large predatory birds, and other wildlife on or near the property. Do not allow your pet to eat any plants. We are not liable for any loss, damage or injury to people, property or animals of any kind. You are solely responsible for all property damages and/or personal injuries resulting from your pet. You agree to indemnify and hold us harmless from all liability and damage suffered as a result of your pet. We reserve the right to charge your account commensurate to the cost of such damage, including compensating other guests who have complaints regarding your pet’s behavior at our sole discretion (minimum charge $250 for pet disturbance).
All of our rooms can accommodate up to 2 guests and include either a King or Queen bed. The Hurricane Ridge Suite and Hoh Rainforest Suite can accommodate 2 guests plus up to 2 additional guests and include a Queen sleeper sofa. We do not offer cribs, roll-away beds, air-mattresses, or cots. If more than 2 people occupy any room, regardless of age or available beds, we will charge an additional guest fee for each guest in excess of 2, whether or not those guests were indicated on the original reservation. We reserve the right to turn away additional guests, or parties that bring additional unauthorized guests. Refunds will not be provided.
BREAKFAST AND SNACK OPTIONS:
Breakfast and snack options are available for overnight guests only. Lodging rates do not include breakfast or snacks unless specifically indicated as part of a package. Guests who add a breakfast or snack option will be charged for the options selected. Breakfasts and snacks are nonrefundable after 5:00 PM the day before. Our kitchen processes dairy, nuts, soy, wheat, shellfish, and other food allergens. Food prepared in our kitchen may have come in contact with these or other food allergens. Guests with specific food allergies should note this if consuming food prepared in our kitchen. We are not responsible for food-related allergic reactions.
We are a 100% smoke free property. There is absolutely no smoking of any kind, including vaping/e-cigarettes, is permitted in the rooms, common areas, or grounds. A cleaning fee of at least $250 will be charged to the credit card on file for cleaning of smoke odor and/or cigarette/smoking debris in the room, common areas, or grounds.
OTAs, TRAVEL AGENTS, AND THIRD-PARTY WEBSITES:
Reservations are only available when booking directly with us. We do not authorize third-party bookings through online travel agencies. Authorized travel agents booking on behalf of their guest may book directly with us, subject to all of our policies and availability. We do not pay commissions or offer discounted rates to travel agents.
Our rates vary based on date, occupancy, length of stay, and other factors. No rate or room can be held without a confirmed, paid reservation. Promotions, discount offers, and specials do not apply to already booked reservations.
DEPOSITS and RIGHT OF REFUSAL:
All reservations are paid in full at the time of booking, using a major credit card unless otherwise noted. We reserve the right to refuse to accommodate any person at our discretion.
CHECK-IN / EARLY ARRIVAL:
We cannot guarantee that any room will be available for check-in before 4:00 PM on the day of arrival. A Guaranteed Early Arrival of 2:00 PM is available for an additional charge.
CHECK-OUT / DEPARTURE:
We require your room to be vacated and clear of your personal belongings by 11:00 AM on the day of your departure. A noon Late Check-Out option is available for an additional charge. If you continue to occupy the room past 11:00 AM, you will be charged for a Late Check-Out. If you continue to occupy the room after noon, we reserve the right to charge for an additional night. If you choose to check out before your confirmed departure date, you will still be responsible for the amount of your entire reservation.
ALLERGEN, CHEMICAL-SENSITIVITY, HEALTH/SAFETY, AND NONTOXIC ENVIRONMENT:
The health and safety of our guests, employees, and the environment is important to us. We comply with all applicable health and safety recommendations, including masks and personal protective equipment for our staff and guests as required by law. We use scent-free, natural, nontoxic, and biodegradable cleaning/laundry, and amenity products that are tested for effectiveness and derived from natural ingredients that are cruelty-free whenever possible. Our disinfectant fogger and sanitizing solutions are nontoxic, EPA-registered (to kill COVID-19 and 99.9% of all bacteria, fungi, and viruses), food-surface safe, and have a light natural scent from botanical ingredients that quickly dissipates within a few hours. We do not use bleach or other toxic chemicals on the property, nor do we use chemical fertilizers or pesticides in the gardens or farm. Every room and cottage has a separate HEPA air filtration unit that runs automatically to maintain clean air in our buildings.
Guests will be held responsible for property damages and special cleaning charges resulting from negligence, carelessness, misuse of the property, or failure to adhere to these policies. The credit card on file will be charged for any excessive damage beyond usual wear and tear. The minimum damage charge is $250.
Neither the property owners nor managers nor staff are responsible for any personal injury, property damage, and/or theft. By staying at the property, guests agree to hold the property owners, managers, and staff harmless in the case of any injury, death, or damage, including infectious diseases.
Availability of guest amenities, including WiFi and internet access, are subject to conditions beyond our control and are not guaranteed.
We respect your right to privacy. Any information you give us is held with the utmost care and security and will not be used in a manner to which you have not consented. We will not sell, rent or loan the identities or any other personal and identifiable information of our guests. By making a reservation, you are opting-in to receive important information about your stay via text message (including contactless check-in procedures, for example).
We value your privacy and will treat your email address as if it were our own. By submitting your email address to us, you are agreeing to receive marketing emails from us. We won’t share your email information with anyone else.
MARKETING DATA COLLECTION:
We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies, web beacons, and similar technologies). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
We may also use 3rd party vendor remarketing or retargeting tracking cookies, which may include the Google AdWords, Facebook Pixel and/or Adroll Pixel cookies. The third-party vendors whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in them. As always, we respect your privacy and are not collecting any identifiable information through the use of any 3rd party remarketing system.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/, and edit or opt-out your Google Display Network ads’ preferences at https://www.google.com/ads/preferences/.
PERSONAL INFORMATION/TRANSACTION DATA COLLECTION:
We collect information in order to complete your transaction and provide lodging and other services to you. This information is required by law and/or third parties. We do not share this information with any third party unless it is necessary to provide the services to you. We do not sell or rent your information.
COPYRIGHT DOMAINE MADELEINE 2020. ALL RIGHTS RESERVED.