Hotel & Privacy Policies
BY BOOKING A RESERVATION WITH US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO OUR POLICIES.
Our policies are subject to change without notice. In the event of any conflict, the policies listed here on our website shall be deemed the most current and in effect.
CANCELLATIONS and RESCHEDULES:
Reschedules and Cancellations Policy (effective 4/25/2020): There is no fee to reschedule. All reschedules are subject to availability. You may reschedule your reservation one time by notifying us up to 48 hours prior to your scheduled arrival (before 4pm Pacific Time 2 days before your check in date). You do not need to notify us of your new dates when you request a reschedule in writing. We will hold the credit for you until we hear from you in writing requesting new dates. Your credit will not expire. Once new dates have been confirmed, the new reservation is nonrefundable and cannot be rescheduled.
If you reschedule to stay within 6 months of your original check in date, we will provide a credit equal to the number of nights of your original reservation in the best available room at no additional charge. If you reschedule for a date beyond 6 months, we will provide a credit equal to the dollar amount of your original reservation and the reservation will confirmed at the then current rates with no refund provided.
All cancellation refunds are subject to a $50 fee (plus tax) per room reserved or 5%, whichever is greater, which covers our merchant processing costs. Requests for a refund must be received in writing up to 7 days prior to your arrival, or a reschedule will be offered if applicable to your situation.
For all reservations made prior to 4/25/2020, you have the option of applying the written policy in place when you booked, or the new policy in effect at the time of cancellation, but not both.
NO CHILDREN UNDER 10:
We are NOT able to accommodate babies, toddlers, or children under the age of 10. Well-behaved children of 10 years or older may be accommodated. All children are counted as room occupants. All children must be accompanied by an adult while on the property. We reserve the right to turn away anyone violating the policy by bringing a child in excess of the occupancy of the room and/or without prior notification and permission from us. Should a child or extra occupant be permitted to remain, an extra person charge will be applied to the card on file. Refunds will not be provided.
Pets are permitted inside Sol Duc Falls Cottage and within the enclosed dog run area only. A pet fee per night will apply. Cats must remain inside a carrier when not in the cottage. Dogs must remain on a leash when outside the cottage or the enclosed dog run area. There is a limit of one pet permitted during a stay. A minimum cleaning fee of $250 will applicable for any pet debris or damage to the cottage. All pet supplies must be provided by the guest. Pets are not permitted elsewhere on the property at any time. Pets must always be accompanied by the owner and may not be left unattended inside the cottage. We are NOT able to accommodate pets in any other room or elsewhere on our property. Guests who arrive with an unauthorized pet and stay in the Sol Duc Falls Cottage will be charged the pet fee. We reserve the right to turn away pets at our discretion. Refunds will not be provided.
All of our rooms can accommodate up to 2 guests and include either a King or Queen bed. The Hurricane Ridge Suite and Hoh Rainforest Suite can accommodate 2 guests plus up to 2 additional guests and include a Queen sleeper sofa. We do not offer cribs, roll-away beds, air-mattresses, or cots. If more than 2 people occupy any room, regardless of age or available beds, we will charge an additional guest fee for each guest in excess of 2, whether or not those guests were indicated on the original reservation. We reserve the right to turn away additional guests, or parties that bring additional unauthorized guests. Refunds will not be provided.
BREAKFAST AND SNACK OPTIONS:
Breakfast and snack options are available for overnight guests only. Lodging rates do not include breakfast or snacks unless specifically indicated as part of a package. Guests who add a breakfast or snack option will be charged for the options selected. Breakfasts and snacks are nonrefundable after 5:00 PM the day before. Our kitchen processes dairy, nuts, soy, wheat, shellfish, and other food allergens. Food prepared in our kitchen may have come in contact with these or other food allergens. Guests with specific food allergies should note this if consuming food prepared in our kitchen. We are not responsible for food-related allergic reactions.
We are a 100% smoke free property. There is absolutely no smoking of any kind, including vaping/e-cigarettes, permitted in the rooms, common areas, or grounds. A cleaning fee of at least $250 will be charged to the credit card on file for cleaning of smoke odor and/or cigarette/smoking debris in the room, common areas, or grounds.
OTAs AND THIRD-PARTY WEBSITES:
Reservations are only available when booking directly with us. We do not authorize third-party bookings through online travel agencies. Authorized travel agents booking on behalf of their guest may book directly with us, subject to all of our policies and availability.
Our rates vary based on date, occupancy, length of stay, and other factors. No rate or room can be held without a confirmed, paid reservation. Promotions, discount offers, and specials do not apply to already booked reservations.
All reservations are paid in full at the time of booking, using a major credit card unless otherwise noted.
CHECK-IN / EARLY ARRIVAL:
We cannot guarantee that any room will be available for check-in before 4:00 PM on the day of arrival. A Guaranteed Early Arrival of 2:00 PM is available for an additional charge.
CHECK-OUT / DEPARTURE:
We require your room to be vacated and clear of your personal belongings by 11:00 AM on the day of your departure. A noon Late Check-Out option is available for an additional charge. If you continue to occupy the room past 11:00 AM, you will be charged for a Late Check-Out. If you continue to occupy the room after noon, we reserve the right to charge for an additional night. If you choose to check out before your confirmed departure date, you will still be responsible for the amount of your entire reservation.
ALLERGEN, CHEMICAL-SENSITIVITY, AND NONTOXIC ENVIRONMENT:
The health and safety of our guests, employees, and the environment is important to us. We use scent-free, natural, nontoxic, and biodegradable cleaning/laundry, and amenity products that are tested for effectiveness and derived from natural ingredients that are cruelty-free whenever possible. Our disinfectant and sanitizing solutions are nontoxic, EPA-registered (to kill covid-19 and 99.9% of all bacteria, fungi, and viruses), food-surface safe, and have a light natural scent from botanical ingredients that quickly dissipates within a few hours. We do not use bleach or other toxic chemicals on the property, nor do we use chemical fertilizers or pesticides in the gardens or farm. Every room and cottage has a separate HEPA air filtration unit that runs at all times to maintain clean air in our buildings. Please note: the Sol Duc Falls Cottage is pet-friendly, and residual allergens may be present in that cottage only. Pets are not permitted in other buildings or rooms, nor outside of the fenced designated pet area.
Guests will be held responsible for property damages and special cleaning charges resulting from negligence, carelessness, misuse of the property, or failure to adhere to these policies. The credit card on file will be charged for any excessive damage beyond usual wear and tear. The minimum damage charge is $250.
Neither the property owners nor managers are responsible for any personal injury, property damage, and/or theft. By staying at the property, guests agree to hold the property owners, managers, and staff harmless in the case of any injury or damage.
We respect your right to privacy. Any information you give us is held with the utmost care and security and will not be used in a manner to which you have not consented. We will not sell, rent or loan the identities or any other personal and identifiable information of our guests.
TRAVEL AGENTS and PRESS/SPONSORED STAYS:
We retain a credit card for all complimentary and/or reduced-rate or complimentary stays provided to travel agents and members of the press based on the reciprocal nature of your stay (we are providing a discount or complimentary stay in exchange for the additional business and/or exposure you promise to provide for us). If we determine that you are unwilling or unable to provide the additional business and/or exposure you promised, then we reserve the right to charge your credit card within 90 days of your departure for the full amount of the reservation at rack rates. We kindly request that you provide documentation to us, within 45 days of your departure, in the form a tear sheet/link to online article or other press, reservations/referrals made, or other tangible evidence of your efforts to create additional business and/or exposure for us as promised when we arranged with you for the complimentary or discounted stay.
We value your privacy and will treat your email address as if it were our own. By submitting your email address to us, you are agreeing to receive marketing emails from us. We won’t share your email information with anyone else.
MARKETING DATA COLLECTION:
We use Google Analytics’ 3rd-party audience data such as age, gender, and interests to better understanding the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. For example, you may see certain ads on other websites because we contract with Google and other similar companies to target our ads based on information we or they have collected, including information that was collected through automated means (such as cookies, web beacons, and similar technologies). These companies also use automated technologies to collect information when you click on our ads, which helps track and manage the effectiveness of our marketing efforts.
We may also use 3rd party vendor remarketing or retargeting tracking cookies, which may include the Google AdWords, Facebook Pixel and/or Adroll Pixel cookies. The third-party vendors whose services we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in them. As always, we respect your privacy and are not collecting any identifiable information through the use of any 3rd party remarketing system.
You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/, and edit or opt-out your Google Display Network ads’ preferences at https://www.google.com/ads/preferences/.
PERSONAL INFORMATION/TRANSACTION DATA COLLECTION:
We collect information in order to complete your transaction and provide lodging and other services to you. This information is required by law and/or third parties. We do not share this information with any third party unless it is necessary to provide the services to you. We do not sell or rent your information.