POLICIES

POLICIES

BY BOOKING A RESERVATION WITH US, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO OUR POLICIES.

Our policies are subject to change without notice. In the event of any conflict, the policies listed here on our website shall be deemed the most current and in effect.

CANCELLATIONS: 

If you need to cancel your reservation, please notify us in writing, ideally by replying to your confirmation email, with details of your cancellation request.All cancellations incur a $50 fee. Reservations are nonrefundable within 14 days of arrival. If you cancel your reservation within 14 days of arrival, we will attempt to refund any dates that we are able to re-book on your behalf (less the $50 fee). We recommend purchasing trip insurance from your preferred provider.

NO CHILDREN:

We are NOT able to accommodate babies, toddlers, or children under the age of 10.Well-behaved children of 10 years or older may be accommodated. All children are counted as room occupants. All children must be accompanied by an adult while on the property. GUESTS WHO ARRIVE WITH A CHILD UNDER 10 WILL BE TURNED AWAY. THE RESERVATION WILL BE CANCELLED AND TREATED AS A CANCELLATION WITHIN 14 DAYS OF ARRIVAL.

PETS:

Pets are permitted inside Sol Duc Falls Cottage and within the enclosed dog run area only. A pet fee per night will apply. Cats must remain inside a carrier when not in the cottage. Dogs must remain on a leash when outside the cottage or the enclosed dog run area. There is a limit of one pet permitted during a stay. A minimum cleaning fee of $250 will applicable for any pet debris or damage to the cottage. All pet supplies must be provided by the guest. Pets are not permitted elsewhere on the property at any time. Pets must always be accompanied by the owner and may not be left unattended inside the cottage.We NOT able to accommodate pets on our property. GUESTS WHO ARRIVE WITH A PET WILL BE TURNED AWAY. THE RESERVATION WILL BE CANCELLED AND TREATED AS A CANCELLATION WITHIN 14 DAYS OF ARRIVAL.

ADDITIONAL GUESTS:

All of our rooms can accommodate up to 2 guests and include either a King or Queen bed. The Hurricane Ridge Suite and Hoh Rainforest Suite can accommodate 2 guests plus up to 2 additional guests and include a Queen sleeper sofa. We do not offer cribs, roll-away beds, air-mattresses, or cots. If more than 2 people occupy any room, regardless of age or available beds, we will charge an additional guest fee for each guest in excess of 2, whether or not those guests were indicated on the original reservation. GUESTS WHO ARRIVE WITH MORE GUESTS THAN CAN BE ACCOMMODATED AS INDICATED WILL BE TURNED AWAY. THE RESERVATION WILL BE CANCELLED AND TREATED AS A CANCELLATION WITHIN 14 DAYS OF ARRIVAL.

BREAKFAST AND SNACK OPTIONS:

Breakfast and snack options are available for overnight guests only. Lodging rates do not include breakfast or snacks unless specifically indicated as part of a package. Guests who add a breakfast or snack option will be charged for the options selected. Breakfasts and snacks are nonrefundable after 5:00 PM the day before.Our kitchen processes dairy, nuts, soy, wheat, shellfish, and other food allergens. Food prepared in our kitchen may have come in contact with these or other food allergens. Guests with specific food allergies should note this if consuming food prepared in our kitchen. We are not responsible for food-related allergic reactions.

NO SMOKING:

We are a 100% smoke free property. There is absolutely no smoking of any kind, including vaping/e-cigarettes, permitted in the rooms, common areas, or grounds. A cleaning fee of at least $250 will be charged to the credit card on file for cleaning of smoke odor and/or cigarette/smoking debris in the room, common areas, or grounds.

OTAs AND THIRD-PARTY WEBSITES: 

If you make your reservation through an OTA (Online Travel Agency) or third-party website (such as Expedia, Hotels.com, Hotwire, Travelocity, Orbitz, Priceline, Booking.com, Trivago, or other) that website is responsible for providing customer service for your reservation. We are not responsible for errors in rates, services offered, or descriptive information on third-party websites.

RATES:

Our rates vary based on date, occupancy, length of stay, and other factors. No rate or room can be held without a confirmed, paid reservation. Promotions, discount offers, and specials do not apply to already booked reservations. If you cancel or reschedule your reservation, any new reservation will be made at the then-current rate. 

DEPOSITS:

All reservations are paid in full at the time of booking, using a major credit card. 

CHECK-IN / EARLY ARRIVAL:

We cannot guarantee that any room will be available for check-in before 4:00 PM on the day of arrival. A Guaranteed Early Arrival of 2:00 PM is available for an additional charge.

CHECK-OUT / DEPARTURE:

We require your room to be vacated and clear of your personal belongings by 11:00 AM on the day of your departure. A noon Late Check-Out option is available for an additional charge. If you continue to occupy the room past 11:00 AM, you will be charged for a Late Check-Out. If you continue to occupy the room after noon, we reserve the right to charge for an additional night. If you choose to check out before your confirmed departure date, you will still be responsible for the amount of your entire reservation. 

SCENT-SENSITIVITY:

We strive to use scent-free, natural, nontoxic, and biodegradable cleaning/laundry products. Some of our amenities may have some limited, natural scents. 

PROPERTY DAMAGE:

Guests will be held responsible for property damages and special cleaning charges resulting from negligence, carelessness, misuse of the property, or failure to adhere to these policies. The credit card on file will be charged for any excessive damage beyond usual wear and tear. 

LIABILITY WAIVER:

Neither the property owners nor managers are responsible for any personal injury, property damage, and/or theft. By staying at the property, guests agree to hold the property owners, managers, and staff harmless in the case of any injury or damage. 

PRIVACY POLICY:

We respect your right to privacy. Any information you give us is held with the utmost care and security and will not be used in a manner to which you have not consented. We will not sell, rent or loan the identities or any other personal and identifiable information of our guests. 

TRAVEL AGENTS and PRESS:

We retain a credit card for all complimentary and/or reduced-rate stays provided to travel agents and members of the press based on the reciprocal nature of your stay (we are providing a discount or complimentary stay in exchange for the additional business and/or exposure you promise to provide for us). If we determine that you are unwilling or unable to provide the additional business and/or exposure you promised, then we reserve the right to charge your credit card within 90 days of your departure for the full amount of the reservation at rack rates. We kindly request that you provide documentation to us, within 45 days of your departure, in the form a tear sheet/link to online article or other press, reservations/referrals made, or other tangible evidence of your efforts to create additional business and/or exposure for us as promised when we arranged with you for the complimentary or discounted stay.